had similar trouble a couple of months ago with my vm connection - i really didnt think it was the modem, but they replaced it, but i still had disconnections, though it cleared up itself after a few days- bloody annoying though. then i lost all connection after engineers who were upgrading the local exchange in rpeparation for the 100mbit service, damaged the cabling for many peoples 20mbit connection. they also sent out 2 engineers knwoing they couldn't make a repair. virginmedias services have been getting worse for a long time now.
hmm using someone elses modem WILL get you into trouble- as vm do not like people using 3rd party equipement on their network. im surprised that modem works since they usually have to be activated via a phonecall or by an engineer before they will work on the vm network.
the vm modems speeds are dictated by a config file they download during bootup - you can access this via a web browser, in the same way you log into a router to adjust its settings.
you may have to log in (default password and login are usually "root" )
in my modem , there's a section called: •Operation Config in that it shows the config speed my modem is set to: Maximum Downstream Data Rate : 20480000 Maximum Upstream Data Rate : 768000
that is 20mbit download, 768kbit upload. if you are on 10mbit it should have numbers roughly half of these, 2mbit 1/10th it could be that because the modem is registered to your parents account, it is only allowed the 2mbit config.
there should be an event log section too, which should list what config file it has downloaded at some point, though the log isn't very big and only holds the most recent few events. the log will be full of errors (they always are).
Post by Mr. Jon Donnis on Dec 23, 2010 18:46:29 GMT
Well I got it working again. Apparently the problem is with these new modems, and that there is a network error at the main box which will be fixed tomorrow or so they say.
He changed the modem again and said to just leave it on, and that it will eventually settle and be online.
Someone round the corner had to leave it on for 48 hours before it finally connected, mine took a few hours, but it means I now have to leave it on all the time, otherwise he might not want to connect again.
A bad ass who will beat you like he's using the fists of god.
cable modems and routers are meant to be left on all the time...
Red is quite correct here. It's all to do with the relationship between router and exchange. If you keep switching off said router then the exchange will try to compensate via the DL speed because it sees it as the line dropping out due to line noise.